Support
Cloudtopia product support
This page is dedicated only to support for Cloudtopia digital products. Use it for template download issues, product questions, bug reports, and purchase-related support.
When to contact support
- Download, access, or purchase-delivery issues
- Questions about a Cloudtopia template or digital product
- Reproducible bugs in a purchased template package
- Pre-sale support questions about compatibility or scope
What to include
- Product name
- Order number or marketplace purchase reference
- Email address used for purchase
- A short description of the problem and any screenshots
Support scope
Support is intended for product questions, download issues, and confirmed defects in Cloudtopia digital products. Support does not include custom development, third-party integration work, content migration, or implementation services unless separately agreed in writing.
Response and disclaimer
We aim to respond within 2 business days. This page is dedicated to customer support only. Contacting support does not create a consulting agreement, project engagement, or guarantee of custom work.
If you purchased through a marketplace, include your proof of purchase so we can validate eligibility and route your request correctly.